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OUR MISSION:  "Our mission is to be the entertainment destination of choice for Fun, Energy, Action and Excitement in Western New York by providing exceptional customer service in our exceptional facilities."


OUR VISION:  Our Vision is to be the most profitable gaming company in the region that will serve as a pillar for the future prosperity of the Seneca Nation. 

People are at the center of everything we do:

Our guests, who we want to make feel like winners everyday;

Our employees, who we want to keep motivated and happy; The people of the Seneca Nation, whose economic future, health, education, welfare and culture we want to support for generations to come. 

To achieve our Vision we must provide outstanding facilities and customer service, and constantly deliver that service straight from the heart. 




T hink like a guest

E xceed expectations

A lways do the right thing

M eet our commitments - ALWAYS


Job Details
Banquet Barback (004347)
Job Number: 004347
Job Title: Banquet Barback
Number of Openings: 1
Job Type (Employment Type): Permanent Employee
Country: United States
State/Province: New York
City: Niagara Falls
Job Schedule: Casual (On Call)
Job Category: Food & Beverage - Beverage
Career Level: Entry Level
Level of Education: High School Diploma/GED
Years of Experience: 0
Position Description
The Banquet Bar Back will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.). Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers. Tasks include pushing, pulling, lifting, bending, walking and reaching. Position requires the ability to communicate effectively in English. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
Position Requirements

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  1. Must be 18 years of age or older upon employment.
  2. High school diploma or its equivalency required.
  3. Previous customer service experience preferred.
  4. Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.

Language Skills and Reasoning Ability:

  1. Must possess excellent communication skills.
  2. Ability to speak effectively to the public, employees and customers.
  3. Must have the ability to deal effectively and interact well with the customers and employees.
  4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

  1. Must be able to stand, walk and move through all areas of the casino.
  2. Must have the ability to bend, squat and frequently lift up to seventy-five (75) pounds.
  3. Must be able to exert well paced mobility to maneuver between functions occurring simultaneously.
  4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.